One of the books of which I have long been fond is Susan Scott's
Fierce Conversations. Her company, Fierce Communications, has put out
a SHORT white paper on the role of good conversations/relationships
viewed from the business sector. I think there is lots to learn here for
the church. Turning Conversations in a Driving Force for Growth and Success.
These quotes from Business leaders struck me.
Fierce President and COO Halley Bock puts it this way: “If you improve conversations, you
improve relationships, which has a positive impact on key areas … including the bottom line.”
Starbucks’ Schultz has said his company is not in the coffee business, but in the people
business serving coffee, and he built the company and its success squarely on his belief in
the power of engaged employees.
“People directly affect the quality of products and services our
customers receive,” Schultz wrote. “People will determine the ultimate
success of Starbucks. Products are inert. You
have to hire great people [and] celebrate their passions and their skills, and give them the
freedom to do their jobs right.”
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